Logistics
Order process, shipping, and returns.
We keep fulfillment clear and direct. Review how we handle order confirmation, shipping coordination, and return requests before you place an order.
Order process
Clear steps from approval to confirmation.
Once requirements are finalized, we confirm pricing, align payment handling to the order size, and send a detailed invoice before fulfillment begins.
01
Payments under $1,000
We accept payment by credit card through a secure payment link for faster, low-friction checkout.
02
Payments over $1,000
Higher-value orders are processed by wire transfer for added security and clearer commercial handling.
03
Order confirmation
Once requirements and pricing are finalized, we issue a detailed invoice and purchase summary by email.
Shipping policies
Flexible shipping with straightforward expectations.
We coordinate domestic and international shipments, provide tracking, and communicate availability changes before orders move forward.
Domestic and international shipping
We ship both domestically and internationally, with shipping paths coordinated around the scope and destination of the order.
Carrier flexibility
You may use your own shipping account or request a preferred carrier during checkout or quoting.
In-stock processing
In-stock items are typically processed and shipped within 5 business days, subject to order volume.
Out-of-stock handling
If an item is unavailable, we will provide updated availability and delivery timing before proceeding.
Tracking information
Tracking details are shared by email once the shipment is in transit so your team can monitor progress.
International duties
Customs duties, taxes, and destination-specific import fees remain the responsibility of the customer.
Return policies
Return handling designed to stay clear and fair.
If something arrives defective or a return is needed, we guide you through the process with clear eligibility rules and refund timing.
Return eligibility
Eligible items may be returned within 30 days of delivery if they remain unused and include original packaging, accessories, and documentation.
Special-order exclusions
Custom, specially sourced, or non-returnable items disclosed during purchase are excluded from return eligibility.
RMA process
To begin a return, contact us with order details and the reason for return. We will guide you through the RMA process.
Defective or non-booting parts
If a part arrives defective or fails to function as expected, we will review it for replacement or refund based on inspection and availability.
Return shipping costs
Customer-initiated returns generally require customer-paid return shipping. If the issue was a defect or our error, we cover the return cost.
Refund timing
Approved refunds are typically processed within 5 to 7 business days after the returned item is received and reviewed.
Need help
Questions about a shipment or return?
If you need help with shipping coordination, order updates, or return handling, send us the order details and we will guide the next step.